The Importance of Empathy

Keisha Effiom's story was both inspiring and sobering. Her 18‑year journey with USAID’s PEPFAR program fighting HIV/AIDS in Africa shows how many roads can lead to a life of service overseas. But she also shares the heartbreak of USAID careers cut short without explanation. Her mother’s words ring true throughout: when people lose empathy, they become mean — and stop caring about others. A message worth hearing today.